Return Policy
RETURNED GOODS
10.1. Shipping discrepancies must be reported within 7 days. If your product needs to be returned a Returns Activity Number (RAN) is required to ensure your item can be tracked and efficiently processed. Please contact us to obtain an RAN and ensure that this is marked clearly on the outside of the package, with a decontamination certificate if required on any returned item. In all cases separate notification of despatch should be sent. Until the goods have arrived safely, all liabilities, including carriage, packing and insurance, remain with the Customer for any item sent to Camlab. If the Customer has insured the goods and wishes to be informed of any damage in transit Camlab must be notified and given details of their condition on despatch. 10.2. No goods may be returned to Camlab Ltd without the authorisation of Camlab Ltd. The return of goods is subject to the provisions of conditions 20.3 and 20.4. Credit will be given (subject to conditions as set out in 10.4) for goods that are unused (see 10.5) and in re-saleable condition other than items from the following categories:
10.2.1 open chemicals or diagnostics
10.2.2 refrigerated or other perishables
10.2.3 items with an expired shelf life or an expiration date too short for resale
10.2.4 any article that has been delivered direct by a third party supplier
10.2.5 discontinued items
10.2.6 items not purchased from Camlab Ltd or its subsidiaries
10.3. Customers, if returning goods, may be requested to return any special packing which has been used, at the Customer’s cost, (e.g. custom-made preformed styrene, shipping cases). Camlab reserve the right to charge for any such packing not returned.
10.4. Where goods are returned for any reason other than that set out in Clause 13 below the Seller reserves the right to make a restocking/handling charge against the Purchaser being the greater of
10.4.1 A minimum of 20% of invoice value towards the costs incurred by the Seller for carriage, inspection, packaging and the like as a result of such return or
10.4.2 A charge of £30 if the order value was under £50 or
10.4.3. Such sums as the seller may be charged by its suppliers in respect of the return of such goods in the event that the goods constitute non-catalogued items. Custom manufactured products are non returnable and the Purchaser shall remain liable for the full purchase price
10.5. In some instances, unwanted and unused goods may be returned, subject to prior agreement by Camlab. The responsibility and cost of returning these goods remains with the Customer. Credit will be based on the invoice price less a re-stocking charge and delivery costs. This charge will be at Camlab’s discretion and will be advised when the return of goods is agreed. If items of an equivalent or greater value are being ordered to replace the returned items then these charges may be waived at Camlab’s discretion.
10.6 Camlab complies with the Consumer Contracts Regulations 2013 with regards to consumer sales and the cancellation of orders / return of goods terms included therein.